Privacy Policy

This privacy notice should be read in conjunction with our Terms and Conditions, which are incorporated by reference herein (collectively, this “Agreement”). By accessing our website or otherwise interacting with us, you agree to be bound by this Agreement.

If you accept or agree to this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Agreement and, in such event, “you” and “your” will also refer and apply to that company or other legal entity.

Surfactant Chemicals Company, based at E-51, Sector 31/D, P&T Industrial Society, Korangi Industrial Area, Karachi, Pakistan, as well as all of its corporate affiliates under its control with whom you trade or otherwise do business (collectively, "Surfactant Chemicals Company", "we" or "us") are responsible for your personal information, and we take our data protection and privacy responsibilities and your rights as data owners seriously.

This privacy notice explains how we collect, use, and share personal information in the course of our business activities, including:

the personal information we collect, and when and why we use it;
how we protect and store personal information;
your legal rights subject to applicable laws;
how you can contact us.

Updates

We may amend this privacy notice from time to time to keep it up to date with legal requirements and the way we operate our business and will place any updates on this webpage. This privacy notice was last updated on [Date]. Please regularly check these pages for the latest version of this notice. If we make fundamental changes to this privacy notice, we will seek to inform you by notice on our website or email. By using the website or otherwise interacting with us after such changes have been made (and notice has been given, as applicable), you are deemed to have accepted such changes. Please refer back to this privacy policy on a regular basis.

Third Party Websites

You might find external links to third-party websites on our website. This privacy notice does not apply to your use of a third-party website.

What Personal Information We Collect and When and Why We Use It

In this section, you can find out more about:

when we collect personal information;
the types of personal information we collect;
how we may use your personal information;
the legal basis for using personal information;
with whom we may share your information.

When We Collect Information

We collect information about you if:

you do business with us;
you are a visitor to our website;
you apply for a job with us;

If You Do Business with Us

If you are one of our valued customers or suppliers (or potential customers or suppliers, or work for one of our customers or suppliers, or represent one of our customers or suppliers), we will collect information about your name, contact details (including email address, phone, and postal address), the position you hold in the company you work for, and the interactions you have with us.

We will use your information:

to manage routine business transactions with our customers and suppliers;
to manage your online account (see "If You Are a Visitor to Our Website" below);
to respond to requests for information about us or our products;
to resolve any customer/supplier service issues, such as product inquiries, issues, complaints, or claims;
to send surveys requesting feedback on our products and services;
to inform you about our products and services – more information on this is set out in separate sections below on direct marketing and cookies.

We will collect your personal information if you contact us or register via our online customer portal. We may also collect information about you from the company you represent or work for if they provide your contact details (for example, as a point of contact for the sale of a particular product) or if you or the company attend trade shows.

We will collect, use, and share your personal information only where we are satisfied that we have an appropriate legal basis to do so. The legal basis for processing personal information lawfully includes situations where:

we use your personal information to perform a contract or take steps to enter into a contract;
you have given your consent to contact you via email – in such cases, we will send direct marketing communications via email only where you have consented to receive them;
we use your personal information in our legitimate interests as a commercial organization, such as keeping records of transactions or responding to your inquiries;
we use your personal information to comply with relevant legal or regulatory obligations.

Your Rights

You have certain rights regarding your personal information under applicable data protection laws, which may include the right to access, correct, erase, restrict processing, or object to the processing of your information. You also have the right to withdraw your consent where processing is based on consent and to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at info@surfchem.co.uk.

Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact us at:

SURFACTANT CHEMICALS COMPANY MIDDLE EAST DWC-LLC
Middle-East/North Africa Liaison Office
3rd Floor, Building A3,
Dubai South Business Center
Dubai
United Arab Emirates

SURFACTANT CHEMICALS COMPANY MIDDLE EAST FZC
Global Exports Division
Office C1-F1-SF0128,
Ajman Freezone Building C1,
Ajman,
United Arab Emirates
Tel: +971-52-512-4789/+971-56-249-9497

SURFACTANT CHEMICALS COMPANY TRADING L.L.C
Local UAE Trading Division
Office No. 011, Rawdha 3,
Ajman,
United Arab Emirates
Tel: +971-56-249-9497